Refund policy

 

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

To start a return, contact us at info@halosquaredreserve.com.

If your return is accepted, we’ll provide a prepaid return shipping label and instructions on how and where to send your package. Please do not send items back without first receiving return authorization and instructions from us. Items returned without prior authorization may not be accepted.

Eligible returns within the United States include free return shipping.

Damages, Defects, and Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at info@halosquaredreserve.com so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalized or custom-made products, personal care goods, hazardous materials, flammable liquids, or gases.

Items specifically marked Final Sale are not eligible for return. Gift cards are non-refundable.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@halosquaredreserve.com.

Questions About Returns

For questions regarding returns or refunds, contact us at info@halosquaredreserve.com.